Lead Experience Designer | Product Design, Service Design & UX Strategist
I'm an Experience Designer and seasoned Design Thinking Facilitator with over 15 years of experience crafting clean, intuitive user experiences and strategic solutions for enterprise-level challenges. Throughout my career, I've successfully guided hundreds of diverse design projects across various industries, leveraging a blend of user-centered design, workshop facilitation, and strategic problem-solving skills to deliver tangible business outcomes.

2023
IRS: Automation & Case Optimization

2021
Verizon: Trust & Resolution at Scale

2021
Levi Strauss & Co: Modernizing Operations

2021
Ford: Reimagining Warranty Claims

2020
HCA Healthcare: Maternal Navigation

2021
SCI: Reframing Agile Delivery

2019
Funding Scout: Launching Our New Platform

2019
MHD: Modernizing Property View

2019
Ask DOSS Platform: Starting from Scratch