Lead Experience Designer | Product Design, Service Design & UX Strategist

I'm an Experience Designer and seasoned Design Thinking Facilitator with over 15 years of experience crafting clean, intuitive user experiences and strategic solutions for enterprise-level challenges. Throughout my career, I've successfully guided hundreds of diverse design projects across various industries, leveraging a blend of user-centered design, workshop facilitation, and strategic problem-solving skills to deliver tangible business outcomes.

2023
IRS: Automation & Case Optimization
2021
Verizon: Trust & Resolution at Scale
2021
Levi Strauss & Co: Modernizing Operations
2021
Ford: Reimagining Warranty Claims
2020
HCA Healthcare: Maternal Navigation
2021
SCI: Reframing Agile Delivery
2019
Funding Scout: Launching Our New Platform
2019
MHD: Modernizing Property View
2019
Ask DOSS Platform: Starting from Scratch
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